Speechwriting: Fingers, Minds, and Voices

by Richard Skaare on December 20, 2011

Someone told me awhile back that a corporate speechwriter is like the corporate pilot: their relationships with senior leaders are almost brotherly, but neither gets invited to holiday parties at executives’ homes.

If someone is putting into words what your mind is thinking, relationships matter a lot. If you’re a chief executive or other senior manager who thinks you need a speechwriter, decide the role you want the professional to play and then think about the relationship you want.


From my experience, relationships with speechwriters fall into one of these 3 categories.

1  Fingers
Many – well, honestly, maybe some — talented writers can handle executive speeches along with other writing assignments. The writer typically has a knack for clear and speedy wordsmithing in multiple formats: feature articles, web pieces, speeches. His writing style is deliberate, his grammar perfect, and his productivity high.

Hiring such a utility player will give you considerable flexibility in covering all that writing stuff that you know you don’t do well. He or she will deliver good, though perhaps not great, speeches. For many companies, good is good; great may not be necessary.

Your contact with this hire will be on an as-needed basis.

2   Brain
Maybe you need someone to do nothing but write speeches full-time. This professional loves the sound of words, is keen on research, has mastered the techniques of speechwriting, and faithfully reads each issue of Vital Speeches of the Day.

She lives from assignment to assignment, with not much to do between them because she prefers not to take on other writing projects. Often her time is dominated by the CEO, to whom she typically reports, and she rarely writes for anyone below the EVP level.

Your relationship with this person will be one of periodic collaboration and respect for her impressive word-crafting.

3   Voice
Wouldn’t it be valuable to have a resource who keenly understands the workings of corporate life and can deftly and persuasively communicate all of that in writing? This is not the CEO’s filter for those bidding for attention and favor. Rather, he is a proactive seeker of opportunities to position the company through senior leadership.

Such a gifted individual grasps and translates the corporate vision into digestible terms. Hiring such a professional reflects the CEO’s desire to aggressively raise the company’s visibility among key audiences — investors, customers, prospective partners, acquisition candidates, etc. — by getting himself and his team out on the speaking circuit.

Regarding the relationship, you as the CEO might not want to admit that he’s your alter-ego, but he would be just that – someone who could be your voice to get more than just attention by authority but also change by persuasion.

If you hire a Voice, consider these 5 requirements:

  1. A track record of diverse speechwriting experiences. He or she has produced both heady speeches for major platforms and empathetic eulogies, as well as presentations to testy shareholders and to inquisitive, challenging student groups.
  2. A fluid writing style that focuses on memorability. He knows how to craft words and phrases that hang on the audience’s ears and to structure ideas that stick in their minds. He avoids cuteness and limp attempts at cleverness.
  3. A likable, confident, and yet independent presence. He should be approachable but not malleable. He’s a door-opener not a gatekeeper. People assume that he doesn’t speak for the chief executive but they don’t want to test that assumption.
  4. A facility to write like he talks and talk like he writes. He’s street-wise and poetic in how he communicates.
  5. An expert in individual and organizational behavior, and how the peculiarities of business shape both.

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The Future of Past Performance

by Richard Skaare on December 6, 2011


I once had a boss at a consulting firm who was fond of after-work drinking bouts with the staff. He was also notorious after four hits of hard liquor for conducting impromptu performance reviews at the bar.

The evaluations were always black or white, never balanced. You came away from the monologue either determined to update your resume or plan a promotion party.

However, when the alcohol wasn’t talking, you could grasp his criterion for judgment: future return on investment.

The Few, the Proud … and all the Others
High-flyers (his good reviews) created opportunities that made themselves and low-flying drones (his not-so-good reviews) billable. High-flyers’ efforts secured the group’s future; low-flyers’ busy-work paid the bills. The former were few and indispensable; the latter were many and replaceable.

Except for the bar and spontaneity, what are the differences between those reviews and your organization’s annual evaluations? Ask yourself:

  • Does you organization’s review/reward system assume — or require — only a few “exceeds expectations” go-getters backed up by a large, compliant gang of “meets expectations” worker-bees?
  • Does your system reward employees for completing last year’s agenda or incentivize them to create a future agenda?
  • Is improving group effectiveness built into each individual’s performance evaluation?

Here’s a hair-brain idea: What if nearly everyone could be rated “meets very high expectations,” for which the criteria would be producing results and opportunities this year that set up greater achievements next year?

3 ways managers can increase future ROI

1   Spend 365 days preparing for the next 365 days
Anytime you witness some significant achievement or setback, jot down on a 3X5 card the date, a few words about the event, and, most important, a brief comment on how an individual’s actions contributed to advancing the department’s effectiveness. For example: “built bridge for future cooperation with previously hostile manager.” Toss your notes into files, one for each staff member. Make sure every three months that no file is empty. If so, pay closer attention to those individuals with no notes. Synthesize the cards prior to the next performance review to spot patterns.

2   Get selfish
Think about your own upcoming evaluation. What will you tell your boss about how well (or poorly) you enabled your staff last year to achieve more during this upcoming year?

3   Organize a crowd review
Gather the staff for your first annual staff performance recap. Sit in a circle. Conduct a review as if the group were an individual:

  • provide context
  • give perspective
  • ask for their appraisal of goals set, met, and unmet – and reasons why.

Explore:

  • the group’s strengths and performance holes going forward
  • what is possible for the upcoming year
  • what staff members can do together to fill in the holes

Create a one-page plan and make sure it has legs and personality.

5 tips for individuals to build future ROI

1   Talk about slip-ups in your next performance review
Huh? Think about this. Selling you achievements shouldn’t be difficult. You may overstate your case somewhat but your boss expects that. Your challenge is to own up to what you were not able to do. Sure, there were extenuating circumstances and difficult people. Yet, what would you have done differently in hindsight that gives you foresight on how you can tell your boss you will take on similarly difficult projects? Be brave.

2   Anticipate a substantial raise/promotion … but next time
If you’ve done a sterling job this past year, great. Expect your due! However, perhaps you muddled your way through a year of start-stop projects and tepid motivation. Perhaps you now are emboldened to change course not by wishful thinking but by detailing and executing on what would be expected of someone in the position you want or at the salary level you desire. Go earn it.

3   Write your resume one year out
A prospective employer about to makes a substantial investment in a candidate looks for results and promise on a resume. Assume that’s what your current employer also is thinking about you. So, write a resume that looks back a year from now and features achievements that show promise. Now, convert that year-out resume into your year-forward performance plan.

4   Get smarter, faster for tomorrow
Too often, attending a seminar is considered a quick-fix for some performance deficit. Seminars help … maybe. But what you already know is that, to increase your future value, you have to get smarter and more skilled faster and continuously. You have to read more, listen more, get mentored more, risk more, and evaluate more. All of that will require more time, and that means dropping busy-work that you think is important but really isn’t.

5   Focus on the future but keep checking your rear-view mirror
You know what I’m saying. Don’t assume that the people who have been and will be most important to you are in the back seat. Don’t self-justify your ambition by saying it’s all for them. It’s not. If you transfer all that I’ve recommended from your job to your non-work life, you may be amazed by what will be accomplished in both worlds.

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Career Ladder or Scaffolding: Straight up, or Across and Up?

May 22, 2010

Choosing a career direction often has to do with moving upward versus sideways, with a ladder versus scaffolding. Climbing the corporate ladder is exhilarating but taxing; scaffolding is relatively safe but not as titillating.

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Getting an Audience to Pay Attention When They Don’t, Won’t, or Can’t

November 30, 2009

garyturnerNoSignalCan humans rapidly switch between two sources of communication and still absorb information – like you and your PowerPoint presentation … or rather your presentation and their smart phones?

(Rethinking a previous blog post)

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Out, Blind Spot! Out, I say!

November 5, 2009

blindspot3461172015_1e0b154831A blind spot is that area of our lives where we put stuff we don’t want to deal with, where we can’t see it. We refuse to believe we are anything but good folks. But sooner or later the not-so-good stuff emerges to plague our work and possibly our careers.

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3 Reasons We Over-prepare, 5 Ways To Avoid Going Batty

September 23, 2009

3x5logo150Over-preparing may be a lack of confidence, or it might be convincing yourself to believe what you’re saying.

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3 Reasons to Talk Like You Should Write …
5 Ways to Do It

July 16, 2009

3x5logo150Upgrading your conversational style to approximate crisp writing could raise your self-esteem and perceived value.

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How to Write Like You Talk

July 1, 2009
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What is it about a conversation that makes it such an effective medium for understanding? Could those same factors be transferred to your writing to make it equally effective?

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